Popeyes Louisiana Kitchen
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
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What Customers Say
Customers consistently praise the friendly and good experience. Rated 2.8 stars based on 5 detailed reviews.
Recent Reviews
This Popeyes makes me smile from ear to ear. Thanks Popeyes team!
Response from the owner
Hi M Warner! Thank you so much for your kind words — we’re thrilled to hear we put a smile on your face. We’ll share your compliments with the team; they’ll be encouraged to keep delivering great experiences. We look forward to serving you again soon!
I’m Jake a Tow truck driver :. The lady at the dive through was helpful I had. A bad day and she served me very nicely and I wanted to say I was sorry that I had assumed That they would reject me because the lobby closed and my truck 🛻 was to big ..
Response from the owner
Hi Jake Hernandez — Thank you for taking the time to share this. I’m sorry you had a rough day, but I’m really glad to hear the lady at the drive-through took good care of you and treated you kindly. We appreciate you letting us know how she helped—that’s exactly the kind of service we want every guest to receive. I’m sorry you felt you might be turned away because the lobby was closed and your truck was large. We want all customers to feel welcome and to be served with respect, regardless of vehicle size or circumstances. I’ll share your feedback with the team so we can look into our procedures and ways to make service easier and clearer for guests with larger vehicles. Thanks again for the kind words and for stopping by. We appreciate what you do, and we’ll use your comments to help improve the experience for everyone.
30 minutes in the drive through with only 4 cars ahead. Food was lukewarm and the guy working the drive through misunderstood my order.
Response from the owner
Hi Christopher Holland — I’m sorry to hear about your experience. Waiting 30 minutes in the drive-thru with only a few cars ahead, receiving lukewarm food, and having your order misunderstood is frustrating and not the experience we want for our guests. Thank you for letting us know. We’ll be sharing your feedback with the store team so they can look into the drive-thru timing, order accuracy procedures, and food temperature/holding practices. We’ll also review training and staffing considerations to help prevent this from happening again. If you’re willing to share any additional details—like the time, date, or what you ordered—please provide those to the restaurant manager so the team can investigate thoroughly. We appreciate you bringing this to our attention and hope to do better for you next time.
Second time in 1 month they have forgotten over 25.00 Dollars worth of food. I am at the point of never going back.. It must be just this location, because they never fail to disappoint. On my last order they forgot a whole 8 piece meal. They don’t answer the phone and they are rushing you like they are “chick fil a” or something they ain’t got it down when it it come down to customer service that’s for sure.. If you do go to this location make sure you double and triple check your bags even if they are rude to you which is expected from Popeyes at this point.
Response from the owner
Hi Eddy Guerrero, I’m very sorry to hear about this experience — especially twice in one month and missing more than $25 worth of food, including an entire 8-piece meal. That’s understandably frustrating and falls far short of the service we aim to provide. I also apologize that your calls weren’t answered and that team members seemed rushed or rude. Thank you for calling this to our attention. Our team will look into what happened at this location and address your feedback with store leadership around order accuracy, communication, and customer service. We take reports like this seriously so we can identify any gaps in training or processes. If you’re willing, please reply with any details you can share (approximate date and time of the orders, whether they were mobile/delivery/drive-thru/dine-in, and any order confirmation or receipt info). That information will help our local team investigate more effectively. We understand why you’re hesitant to return. Your feedback helps us work to prevent issues like this for other guests, and we appreciate you taking the time to share it.
This is the 2nd time I’ve had issues with this location. My DoorDash order doesn’t allow me to add the blackened ranch sauce that I need additional to my order, yall never answer the phone so I cannot get any help, the doordashers don’t speak English so nothing ever gets done correctly when they are trying to pickup orders. When my doordasher asked for additional sauce like I asked her to ask she was told we only get 2 per meal. Cool that’s fine I got 2 meals and only 2 sauces instead of 4 because they weren’t chicken fingers even though my spouse must have it with her meal that isn’t chicken fingers! That’s not how it works, most other locations give sauce for free btw however, I’ve never had a location argue which meals qualify as meals just to be difficult and make my experience suck. I have no issue paying additional for the sauce either but if you don’t ever answer your phone how can issues be resolved? So I’m stuck ordering on DoorDash and being unable to eat my meal every time because either sauce is forgotten and not put into the meal at all or I’m blocked from being able to speak to someone to resolve my issue. Either way, I’m looking to have solutions to have my order done correctly and perhaps have your staff work on being a little more customer friendly and cooperative especially when they are dealing with DoorDash requests where the patron likely is stuck and has to relay through the dasher in order to make contact. Overall, the goal is a good customer service experience so you have people return to your place of business…
Response from the owner
Hi Longbottom Farms — I’m very sorry to hear about this frustrating experience. Thank you for taking the time to share the details — you should be able to get the sauces you pay for and have a smooth DoorDash pickup, and it’s unacceptable that this has happened more than once. I’m sorry about each issue you described: the inability to add the blackened ranch in DoorDash, unanswered phone calls when you needed help, communication problems with delivery drivers, and the confusion or inconsistency around how many sauces are provided per meal. I also apologize for staff behavior that made the situation more difficult instead of resolving it. We take feedback like this seriously and will look into it. Specifically, we will: - review our DoorDash menu settings and ordering options so add-on sauces are available and clear where possible, - discuss phone responsiveness and call-handling procedures with management to reduce missed calls and improve ways for guests to get help, - reinforce training for team members on handling delivery pickups so they know how to communicate with drivers and pack orders correctly, - clarify our sauce allocation and payment options so staff understand when extra sauces can be provided or charged for, and - coach the team on customer service expectations so interactions are more helpful and professional. If you’re willing to share any order details (date/time and the DoorDash order number) in a follow-up message, that will help us investigate what happened with those specific orders. If you prefer not to share details publicly, we understand — we’ll still address the operational and training issues with the team. Again, I apologize for the inconvenience and disappointment. Thank you for bringing this to our attention — we will take action to look into these concerns so future orders are handled correctly and customers have a better experience.